What to tell us on first contact

Why the first message matters

Your first message helps us picture the person before we arrive. A clear picture means the first visit is planned around real needs, not guesses.

You do not need medical words. Plain everyday language is enough.

Tell us in your own way, and we will ask the rest gently when we reply.

The details that help most

Start with who the person is and what changed. A stroke, a fall, a recent surgery, or slow weakness over months all point us in different directions.

Tell us what they can do right now. Whether they can stand, sit up on their own, or reach the toilet tells us a great deal.

Then share the one thing the family most wants back. That single wish helps us shape the whole plan.

Everyday words are enough

You do not need to describe symptoms like a doctor. Say what you notice, such as a weak arm, trouble swallowing, or fear of falling.

Tell us how the person seems in mood too. Someone who feels low may need a gentler start.

If you are unsure how to word something, write it simply. We are used to reading between the lines and will ask kind follow up questions.

What you do not need yet

You do not need full medical reports to send the first message. If you have a discharge letter or a scan result, it helps, but it can wait.

You do not need to know the right exercise or the right term. That part is ours.

Also tell us the town or area where the person lives, so we can confirm a home visit fits your part of Kedah.

What happens after you write

We read your message and reply with a few gentle questions. These help us judge whether a home visit is the right first step.

If the person needs to see a doctor first, we say so plainly. If a home visit fits, we explain what the first visit involves and what it costs.

You then decide in your own time, together with your family. There is no rush from our side.